November 4, 2014
Getting Tech Help:
Students and Faculty in the College of Education have two different avenues to get tech help. They can use East Carolina University’s Information Technology and Computing Services (ITCS) or COE’s own Information / Instructional Technology Center (COE IT). Both offer online Help Desk services where students and faculty can submit a ticket to get assistance with a problem.
ITCS should be used for issues that pertain to items that are university-based such as email, One Stop, and malfunctioning equipment such as personal laptops. Students and Faculty canchoose from a multitude of options to get service:
The students and faculty within COE have the benefit of being able to use COE IT Help Desk. This should be used for issues pertaining to COE specific items such as Taskstream and university software. Here are the students’ options:
Faculty have these options:
These two online options enable the students and faculty in COE to get the help they need to be productive and successful.
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